Configuring Common E-mail Clients to Access a Mailbox

Knowledge Base: Hosting - E-mail Management: Configuring Common E-mail Clients to Access a Mailbox

Details:

To manage your mail, you can set up a new account in your e-mail client using
the following instructions:

E-mail Software
Outlook 2010
Outlook 2007
Outlook 2002
Outlook 2000
Outlook Express
Windows Mail / Windows Live Mail

Smart Phones
Android
Blackberry
Entourage
iPhone

Tablets
iPad

Outlook 2010

1. Start the Microsoft Outlook program.
2. The “Auto Account Setup” screen appears. When this window appears, leave
the spaces empty, choose the Manually configure server settings or additional
server types option, then click Next.
3. The “Choose Service” screen appears. Choose Internet E-mail, then click Next.
4. The “Internet E-mail Settings” screen appears. This is the window where you’ll
enter most of your account settings.

•“Your Name” is the name that other people will see when you send them e-mail.
It should usually be your real name, such as Bill Gates or Joan of Arc.
•Enter your “E-mail Address”. The address must be the e-mail address of the
mailbox you created in your account management control panel.
•For “Account Type”, choose POP3.
•Enter your-domain-here.com for both the “Incoming mail server” and “Outgoing
mail server (SMTP)”.
•Enter your e-mail address again as the “User Name”. (The user name must be
all lowercase).
•Type your e-mail password into the “Password” box. This is the password you
chose for this e-mail address when you created the mailbox in your account
management control panel.
•Make sure that “Require logon using Secure Password Authentication (SPA)” is
not checked.
•Do not click “Test Account Settings” or “Next” yet; they will not work until you
complete the next steps.

5. View “More Settings”. Click the More Settings button. A new “Internet E-mail
Settings” window appears.
6. Choose the “Outgoing Server” tab. In the “Outgoing Server” tab, check My
outgoing server (SMTP) requires authentication and make sure Use same
settings as my incoming mail server is selected:
7. Choose the “Advanced” tab.
Click the “Advanced” tab, then:
•Change the “Outgoing server (SMTP)” port number from “25” to 587.
•Change the “Use the following type of encrypted connection” setting to None.
8. Close the “Internet E-mail Settings” window. Click OK to close the “Internet E-
mail Settings” window. The “Add New Account” screen will still be visible.
9. Test the settings. Click Next. Outlook will test the settings, then should tell you
that “all tests completed successfully”. If Outlook tells you a test failed, double-
check to be sure you’ve entered the settings correctly.
10. Finish the wizard. If the “Test Account Settings” window is still open, click
Close to continue. Click Finish to finish the wizard.

Outlook 2007

1. Open Outlook 2007.
2. Click the Tools menu, and select Account Settings.
3. Click on the Email tab and click on the New... button.
4. Next select Microsoft Exchange, POP3, IMAP or HTTP and click Next.
5. On the Auto Account Setup window check the Manually configure server settings
or additional server types and click Next.
6. Select Internet E-mail option and click Next.
7. Fill in the following fields:

•Enter Your Name as you want it to appear.
•Enter your full email address username@your-domain-here.com in the Email
address: field.
•Select POP3 or IMAP.
•Enter mail.your-domain-here.com in the Incoming mail (POP3, IMAP) server: field.
•Enter mail.your-domain-here.com in the Outgoing mail (SMTP) server: field.
•Enter your username username@your-domain-here.com in the Account name:
field.
•Enter your email password in the Password: field.

8. Perform the following steps:

•Click on More Settings...
•Click on the Outgoing Server tab.
•Check My outgoing server (SMTP) Requires Authentication
•Make sure Use same setting as my incoming mail server is also checked.
•Click on OK.

9. Click the Test Account Settings button and you should see all items with green
check marks... Click the Close Button to close the test window.
Click OK to save your settings.
10. Congratulations. You have finished the setup of your email account. Click
Finish to close the setup wizard.

NOTE: If you are having issues sending email you can try the following:

1. Click the Tools menu, and select E-mail Accounts.
2. Highlight the email account and click Change.
3. Click the Advanced tab, and change the smtp port to the alternate port of 587
then click on OK.

Outlook 2002

1. From the menu bar, click on Tools, then select E-mail Accounts.
2. Select the Add new e-mail account button.
3. Select the POP3 button from the following screen and click Next.
4. Enter your name and e-mail address in the appropriate fields.
5. Enter your POP3 and SMTP servers.
6. Then type in your User Name and Password.
7. Click Next, then Finish.

Outlook 2000

1. From the menu bar, choose Tools then select Services.
2. In the Services window, click on the Add button, then select Internet Mail. Click
OK.
3. In the Mail Account Properties window, type in the name by which you want to
refer to this account.
4. Type in your Name, Organization, Email Address , and Reply Address.
5. Click the Servers tab.
6. In the Incoming Mail (POP3) field, type in your POP3 Server.
7. In the Outgoing mail (SMTP) field, type in the name of your SMTP Server.
8. Then type in your User Name and Password. Click OK .
9. You will get a message stating that the new service will not start until you exit
and log out of Outlook, and restart Outlook.
10. Click OK .

Outlook Express

Select Accounts from the Tools menu.
On the Mail tab, click Add, and then select Mail.
In the Display Name field, type in the name by which you want to refer to this
account.
The next screen will prompt you to enter your E-mail Address.
On the next screen, select POP3 from the pull down menu.
In the Incoming Mail (POP3) field, type in your POP3 Server.
In the Outgoing mail (SMTP) field, type in the name of your SMTP Server.
Then type in your User Name and Password. Click Finish.
Select the email account you just created and choose "Properties"
Select the "Servers" tab.
Click the "My Server requires authentication" box.
Click the "Settings" button.
Select the "Log in using" option
Enter your email address and password.
Save the settings
Click the "Advanced" tab
Change the SMTP prt to 587
Save and exit.

Windows Mail / Windows Mail Live

1. Open Windows Live Mail.
2. You will be prompted to create an email account.
3. Next you can fill out your Account Settings:

My incoming mail server is a (select POP) server.
Incoming server: mail.your-domain-here.com
Port: 110 for POP

This server requires a secure connection (SSL) should be unchecked.
Log on using: Clear text authentication

Please check My outgoing server requires authentication.

4. You should now get a success message. Please continue.
5. You will now get a message that your folders are downloading.
6. Please verify that your folders look correct then click OK.
7. You should now be able to send and receive emails.

Android

1. Open the Mail application on your phone. It is typically on the main home screen
of your device.
2. If this is the first account you're setting up, skip to step 3. To add an account,
press the Menu button, then select More > New account.
3. Select Other (POP3/IMAP).
4. Enter your email address and password, then press Next.
5. Change the form to reflect the below settings, then press Next.

Protocol: IMAP
Email address: username@yourdomain.com
Username: username@yourdomain.com
Password: your_password
IMAP server: mail.yourdomain.com
Security type: None
Server port: 143

6. Change the form to reflect the below settings, then press Next.

Login Required: Checked
Username: username@yourdomain.com
Password: your_password
SMTP server: mail.yourdomain.com
Security type: None
Server port: 587

7. Ensure that your email is correct and type in your name, then press Finish
Setup. (This will be the name displayed when others receive mail from you.

Blackberry (might not be accurate for all models)

1. From your BlackBerry home screen, select the BlackBerry Set-up icon, then
choose Personal Email Set-up. (On older devices, just look for the Personal Email
Set-up icon.)
2. Select Personal Email Set-up.
3. Accept the Terms and Conditions.
4. On the Email Account Set-up page, enter your full email address
(username@your-domain-here.com) but leave the Password: field BLANK. Select
Next.
5. You'll see a screen that says 'We were unable to configure [username@your-
domain-here.com].' Select I will provide the settings to add this email account,
then Next.
6. Select Internet Service Provider Email (POP/IMAP), then Next.
7. Select I will provide the settings to add this email account, then Next.
8. You'll see 'The BlackBerry Internet Service could not configure [username@your-
domain-here.com] email account.' Select Provide The Settings to continue.
9. In the 'User name:' field, enter your full email address (username@your-
domain-here.com). Then enter your password in the 'Password:' field.
10. In the 'Email server:' field, enter: mail.your-domain-here.com
then select Next.
11. If IMAP access was successfully configured, select OK.
12. Below your newly added email address, select Edit.
13. Select Advanced Settings at the bottom.
14. Make sure the port is set to '587' and 'Use SSL' is set to 'No.'
15. Select Save.

There should now be a new mailbox icon on your BlackBerry home screen
labeled with your email address. Once you see this icon, follow these steps to
ensure proper configuration:

1. Open the mailbox icon.
2. Open the menu by pressing the jog wheel or BlackBerry menu button, then
select Options.
3. Select Email Reconciliation.
4. Confirm the following settings:

•Delete On: Mailbox & Handheld
•Wireless Reconcile: On
•On Conflicts: Mailbox Wins

5. Select Save.

Entourage

1. Open Entourage.
2. From the 'Entourage' menu, choose 'Account Settings'.
3. Click the 'Mail' button and click on 'New' button.
4. Enter your full email address username@your-domain-here.com. (Replace
your-domain-here.com with your domain.) in the 'Email address:' field.
- Click on 'Configure account manually'.
5. Enter 'Your Name' as you want it to appear.
- Enter your full email address username@your-domain-here.com. (Replace your-
domain-here.com with your domain.) in the 'Email address' field.
- Enter your full email address username@your-domain-here.com. (Replace your-
domain-here.com with your domain.) in the 'Account ID' field.
- Enter your email password in the 'Password:' field
- Enter 'mail.your-domain-here.com' (Replace your-domain-here.com with your
domain.) in the 'Incoming mail (POP3, IMAP) server' field.
- Select 'POP3' or 'IMAP'
- Enter 'mail.your-domain-here.com' (Replace your-domain-here.com with your
domain.) in the 'Outgoing mail (SMTP) server' field.
- Click on the 'Right arrow' to continue.
6. Click on 'Verify My Settings' to have Entourage test your settings.
- Click on the 'Right arrow' to continue.
7. Enter a name for the 'Account Name' for Entourage to display.
- Click on the 'Finish' button.
8. Congratulations, you have finished setting up your email account!

NOTE: If you are still having issues sending email you can try the following:

1. From the 'Entourage' menu, choose 'Account Settings'.
2. Highlight your account and click on the 'Edit' Button.
3. Click the 'Click here for advanced sending options' button.
4. In the 'Override default SMTP Port' field change the port number from '25' to '587'
- Click the close icon.
5. Click on 'OK'.

iPhone

To Set up Email on Your iPhone, iPad, or iPod Touch

1. Go to Settings.
2. On the Settings screen, tap Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other.
5. Tap Add Mail Account.
6. Enter your Name, email Address, Password, and a short Description for your
email. Tap Next.
7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
8. Use these settings for your Incoming Mail Server, depending on the type of
email account you have:

IMAP
Tap IMAP at the top.
Host Name: mail.yourdomain.com
User Name: user@yourdomain.com
Password: [password_here]

9. Use these settings for your Outgoing Mail Server:

SMTP (Outgoing Mail Server)
Host Name: mail.yourdomain.com
User Name: user@yourdomain.com
Password: [password_here]
Use SSL: Off
Authentication: Password
Server Port: 587

NOTE: Even though iOS labels these fields as Optional, our email servers require
them to send email.

10. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.

That's it. On your device, go to Mail (it's usually in the row at the bottom of your
screen). If everything is working OK, you should see some email messages. To
make sure you can send messages, go ahead and compose an email and send
it to yourself.

iPad

1. If this is the first account you’re setting up on your iPad, tap Mail. Otherwise,
from
the Home screen tap Settings > Mail, Contacts, Calendars > Add Account…
2. Tap Other.
3. Enter: •Your Name
•Your full E-mail Address. Example: info@example.com
•Your E-mail Password
•A description.
4. Tap Next
5. Tap IMAP.
6. Enter: •Incoming Mail Server as mail.example.com, replacing example.com
with
the domain of your hosting account.
•Your full E-mail Address. Example: info@example.com for User Name
•Outgoing Mail Server (SMTP) as mail.example.com, replacing example.com with
the domain of your account.
•Your E-mail Password
7. Tap Next.
8. A message ‘Cannot Verify Server Identity’ will appear. Tap continue.
9. Wait for your iPad to verify your email account information.
10. Click Save.
11. Press the Home button
12. Tap Settings > Mail, Contacts, Calendars
13. Tap your email account you have just created.
14. Tap Account.
15. Scroll down and tap Advanced.
16. Complete the following steps: •Tap use SSL and swipe it to OFF.
•Tap IMAP Path Prefix and enter INBOX.
•Tap Server Port and enter 143.
17. Tap the Account arrow to go back.
18. Tap SMTP.
19. Tap Primary Server.
20. Complete the following steps: •Tap use SSL and swipe it to OFF.
•Tap Server Port and enter 587.
21. Tap Done.
22. Wait for your iPad to verify your email account information.
23. Tap the Account arrow to go back.
24. Tap Done.

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