When trying to send mail through the SMTP server, an error message is
generated in the e-mail client indicating that the server cannot be found or the
server terminated the connection.
Certain ISPs (noteably SBC and Earthlink) block outgoing mail that is not sent
through their servers. If a user cannot connect to the server by SMTP, this is
usually the case. The only workaround is to enter the ISPs SMTP server address.
(e.g. smtp.sbcglobal.net). See demo for an example of how this is done in Outlook
Express. This procedure should work very similarly for any email software, though
the terminology may be a bit different.
Alternately, the sender's IP address might be listed in the SpamCop.net black list.
IP addresses that are in the SpamCop.net blacklist cannot send mail through the
InfoServe Media server. IP addresses are generally removed automatically from
the SpamCop.net blacklist within 24 hours, and mail can be sent through the
server after that time. To check to see if a given IP address is listed in
SpamCop.net, search on the IP address at http://www.spamcop.net/. Users can
determine their IP address by visiting http://www.whatismyip.com/.
Entourage SMTP Authentication
SMTP authentication has been enabled.
- From the Tools menu, select Accounts.
- Click once on the name of the account you wish to edit. This will highlight the
- Click on the Edit button at the top of the Accounts window. DO NOT click on the
edit menu at the very top of the screen.
- In the Account Settings tab at the bottom of the Edit Account window, change
the text to send.olympus.net in the SMTP server box.
- Click on the Click here for advanced sending options button underneath the
SMTP server box.
- Place a checkmark in the box next to SMTP server requires authentication.
- Click on the very small close box in the upper-left corner of this settings
window to close it.
- Click the OK button to close the Edit Account window, and then close the