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Details:

Generating a full backup
 
Overview
A full backup will backup all files needed to restore your account if it is corrupted, 
deleted, or moved to another server. Generating a full backup and saving it to a 
remote location can be a very safe move in case of problems with your account.
Note that you will not be able to restore a full backup. That must be done by the 
data center.
Contact Technical Support If you need a 
full backup restored.

Steps
1 To access the Backup Menu, see
 http://www.infoservemedia.com/support/KB/details.php?
ID=00.1.6.2.496

2 Click on Generate/Download a Full Backup button.

3 Select the destination you wish to save the backup to from the drop box next to 
Backup Destination:

4 Enter your email address in the field next to Email Address:. An email will be 
sent to this address when the backup is completed.

5 If you are backing up to a remote server, place the server's name, your 
username, and your password on that server in the appropriate fields.

6 Click on Generate Backup  to start the backup process.  

 
Troubleshooting
 

When backing up to a remote server, make sure you have properly entered the 
servername, your username on that server, and your password for that account.