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Knowledge Base:  Hosting - Site Management System Plesk 9.x:  Setting Up Automatic Reply (Autoresponder)

If you are going on vacation and will not be able to check your mail for a while, you 
may want to leave a vacation notice that will be automatically sent to your 
correspondents once they send e-mail to your address. This is done with 
automatic reply facility, also referred to as autoresponder. Aside from vacation 
notices, organizations can use automatic replies to notify customers that their 
orders or technical support requests were received and will soon be processed. 
Automatic replies can include pre-written messages in plain text or HTML format, 
and they can contain attached files as well. To set up automatic reply for a mailbox:
1 On your Home page, click the domain name you need.
2 Click the Mail icon.
3 Click the e-mail address, for which you wish to set up an automatic reply.
4 Click the Autoresponders icon in the Tools group.
5 If you are not going to attach any files to the automatic reply, proceed to the step 
6. To attach a file to the automatic reply:
1. Click the Attachment Files icon in the Tools group.
2. Click Browse to locate the file, and once selected, click Send File.
The file will be added to the attachment files storage, and you will be able to attach 
this file to a number of different automatic replies.
3. Once finished, click Up Level and proceed to the next step.
6 Click the Add New Autoresponder icon in the Tools group.
7 Configure the automatic reply:
1. Type a name for this automatic reply into the Autoresponder name box.
For example, Vacation notice.
2. If you want your incoming mail to be forwarded to another e-mail address while 
you are away, specify an e-mail address in the Upon automatic response, forward 
the original message to the specified e-mail box.
3. If you want this automatic reply to be sent in reply to any incoming e-mail 
message, in the Conditions group, leave the always respond option selected. If 
you wish to automatically reply only to e-mail messages that contain specific 
words in the message text or subject line, select the appropriate option, and type 
the word combination in the input box.
4. By default, the subject line of incoming e-mail will be inserted into the 
automated reply. To use a custom subject, type it into the Reply subject input box.
5. As your correspondents may not figure out that the message they received from 
you was an automatic response, they may want to respond to your auto-reply. So, 
you should specify your e-mail address as the Return address, otherwise, their 
messages will be directed at the autoresponder‘s address.
6. Specify the automatic reply message format (plain text or HTML) and character 
encoding (UTF-8 is recommended). If you use HTML tags in your auto-reply 
message, you should select the HTML option.
7. Type your message in the Reply with text field.
8. Attach your files, if needed. To do this, click the Add New Attachment button, 
select the check box corresponding to the file that you previously uploaded to the 
attachment storage, and click OK. To remove an attached file from the automatic 
reply, select the corresponding checkbox, and click Remove Selected.
9. To limit the number of automated responses per day to the same e-mail 
address, enter the desired number in the respective input box under Limits.
The default setting is to respond no more than ten times in one day to the same e-
mail address.
10. To reduce mail server load, you may want to limit the number of unique 
addresses that the autoresponder will remember. To do this, enter the desired 
number into the Store up to box.
8 Click OK.
9 Click the Switch On icon in the Tools group.
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