knowledge base

Details:

Sometimes email is marked as SPAM when it is actually good email. On the other 
hand, sometimes Spam Guardian routinely thinks email is good (ham) when it is 
truly spam. Some email addresses you simply may not wish to hear from.

If you are missing good emails from the same person over and over, you may 
want to add that person (Or their entire domain, or even everyone from that IP 
address) to your whitelist.

The process is the same for the blacklist, they are simply entered in different 
fields.


Start Plesk
Click the Spam Guardian button
Click the wrench icon next to the domain you wish to manage
Enter the email address, domain, etc. that you wish, in the appropriate fields. 

 Wildcards are permitted. The asterisk (*) is called a wildcard and can stand 
for any string of characters. The question mark is used to take the place of any 
individual character (example, in the whitelist section, 
*@neverspams.com would mean "treat any email address from 
neverspams.com as good email". Or *@thisdomain.??? would allow mail 
from thisdomain.com or thisdomain.org or thisdomain.net....)
Click the Add button to accept the new entry