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Knowledge Base:  Hosting - Site Management System Plesk 9.x:  Spam Guardian Whitelists and Blacklists

Sometimes email is marked as SPAM when it is actually good email. On the other 
hand, sometimes Spam Guardian routinely thinks email is good (ham) when it is 
truly spam. Some email addresses you simply may not wish to hear from.

If you are missing good emails from the same person over and over, you may 
want to add that person (Or their entire domain, or even everyone from that IP 
address) to your whitelist.

The process is the same for the blacklist, they are simply entered in different 

  1. Start Plesk
  2. Click the Spam Guardian button
  3. Click the wrench icon next to the domain you wish to manage
  4. Enter the email address, domain, etc. that you wish, in the appropriate fields.
    Wildcards are permitted. The asterisk (*) is called a wildcard and can stand for any string of characters. The question mark is used to take the place of any individual character (example, in the whitelist section, * would mean "treat any email address from as good email". Or *@thisdomain.??? would allow mail from or or
  5. Click the Add button to accept the new entry
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